The Importance of Reviews for Wellness Businesses

 Positive reviews are crucial for wellness businesses such as spas, chiropractors, and massage specialists as they help build trust, attract new clients, and improve customer retention. According to a survey, 88% of consumers trust online reviews as much as personal recommendations. Additionally, 72% of customers won't take any action until they read reviews. Using a reputation management platform like PositivityO can help streamline the process of collecting reviews and responding to them, leading to a better online reputation and increased business success.


In today's digital age, reviews play a crucial role in building a strong online reputation for wellness clinics, spas, chiropractors, massage specialists, and other related businesses. Positive reviews can help attract new customers and retain existing ones. In fact, according to a survey, 84% of people trust online reviews as much as a personal recommendation. Additionally, businesses with a higher rating and more reviews are more likely to appear at the top of local search results. On the other hand, negative reviews can hurt a business's reputation and drive potential customers away. Therefore, it's important for wellness businesses to actively seek out and manage their online reviews.


Boost Wellness Business

Positive online reviews and ratings are essential for wellness clinics, spas, chiropractors, and massage specialists. 92% of consumers read online reviews before choosing a service.

By using PositivityO, you can easily collect and manage reviews, attract new customers, and increase revenue. With our platform, you can send review requests to patients via text or email, and even integrate with your website and social media channels. Take control of your online reputation and watch your business thrive. Sign up for a free trial now.

Email/SMS/Social Media

After a patient visits the clinic, send them a follow-up email/sms/social media link thanking them for their visit and asking them to leave a review.

Incentivize reviews

Include a QR code on your receipts or delivery packaging that directs customers to your review page.

In-store requests

Offer a small incentive, such as a discount on their next visit, for patients who leave a review.

Boost Loyalty: Collect Reviews using "Thank-You" cards

  • Personal Touch: By thanking customers for their business and asking for feedback, you're showing them that you care about their experience and value their opinion. This personal touch can help build a stronger relationship between your business and your customers.
  • Positive reinforcement: When customers leave a positive review, it reinforces their positive experience with your business. This can create a sense of loyalty and stickiness, as they are more likely to return to your business and recommend it to others.
  • Opportunities for improvement: Collecting feedback, whether positive or negative, provides valuable insights for improving your business. By addressing any issues or concerns, you can show your customers that you take their feedback seriously and are committed to providing the best possible experience. Capture negative feedback before it tarnishes your brand and reputation.

Advantages of using PositivityO

Streamline Review Collection: PositivityO allows you to automatically request and collect customer reviews, making the process seamless and easy for both you and your customers. This increases the likelihood of getting more reviews, which in turn boosts your online reputation.

Increase customer satisfaction: By responding to customer feedback and resolving their complaints promptly, you can increase customer satisfaction and loyalty. According to a study by Temkin Group, customers who have a positive experience are 6x more likely to repurchase and 5x more likely to recommend to others.

Improve online reputation: PositivityO can help you monitor and manage your online reputation by collecting and displaying positive reviews and ratings on popular review sites such as Google, Yelp, and Facebook. According to a study by BrightLocal, 87% of consumers read online reviews for local businesses in 2020.

Increase revenue: Positive reviews can attract new customers to your store and encourage them to make a purchase. According to a study by Harvard Business School, a one-star increase in a business's rating can lead to a 5-9% increase in revenue.

Disadvantages of not using PositivityO

Negative reviews can harm your business: Negative reviews can significantly impact your business's reputation, leading to a decrease in customer trust and revenue. According to a study by Moz, one negative review can cost a business about 22% of its potential customers.

Difficult to track customer feedback: Without a reputation management system like PositivityO, it can be challenging to track and respond to customer feedback on various review sites.

Missed opportunities to attract new customers: Without a strong online reputation, potential customers may choose to do business with your competitors instead.

Getting Started is easy!

01.

Sign-Up

Sign up and connect your social business accounts. Try us out for 30-days, no credit-card required!

02.

Branded Assets

We create digital and offline assets  with QR codes that you can share with your clients, right away! 

03.

Monitor

Monitor your online reviews and respond to negative reviews promptly.

04.

Analyze

Analyze your feedback and make necessary improvements to your customer experience.

Address

3 Kipling Crescent,
Ajax, Ontario, Canada


Contacts

Setup a meeting
Phone: +1 (416) 312 3882
Fax: +1 (416) 312 3883

Links
Feedback

Please send us your ideas, bug reports, suggestions! Any feedback would be appreciated.